Videotape Rescue, Transfer & Editing Services

Phone: 01205 871000
Mon to Fri 9am to 6pm

 


Ordering options

Online Order Form


 You can place your order online with our interactive online order form, once you have completed the form click "Submit" to accept the Terms and Conditions and an order number will be raised, you can change any part of your order by clicking "back" and making the changes (when you click "Submit" a new order number will be raised)

If you are happy with order click "Confirm" your order will then be transmitted to us and a copy will be sent to the e-mail address you have supplied, if you would like to pay be debit or credit card select "PayPal" or "Google Checkout" and follow their instructions. If you would prefer to send a cheque or postal order with your tapes select "Paying by Cheque" and complete your delivery address details.

Print a copy of your order invoice and send it with your individually labelled video tapes, or send a note with your tapes including Name, Address and Order number

Manual Order Form (Hand Written)


If you find online order forms difficult or prefer to complete your order by hand then you can print and complete our manual order form, you will need to work out the cost and send a cheque made payable to "DVD edit" with your individually labelled video tapes.

e-mail or letter sent with your tapes



If you are not able to print the manual order form send a letter with your video tapes containing all the relevant details

Please feel free to phone or e-mail us if you need any help with your order.



Not sure of video tape recording duration

 
We understand that if your tape is broken, damaged or can't be played then it is very difficult for you to know the duration of the recording to be rescued / repaired and transferred. We only charge for the DVDs that we make up for you, so if you order a 'double disc set' in case the recording is over 2 hours and we find the recording is less and fits onto a single DVD we will reduce payment or give you a credit. If paying by Debit or Credit card online via Google checkout we will reduce the payment or refund the over payment If paying by cheque we are not able to collect part of the payment so we will issue you with a credit to the value of the over payment to be used with any future orders If you prefer you can send 2 separate cheques i.e. one cheque for the cost of a single DVD and a cheque for the additional cost of a second DVD (double disc set) if the additional payment is not needed it will be returned with the DVD. Alternatively you can leave the payment section of the cheque blank and we will fill it in for you for the with correct amount..

Posting your tapes to us


We strongly recommend sending your video and camcorder tapes by royal mail special delivery or another trusted courier Smaller camcorder tapes are best sent in their original plastic case in a good quality bubble wrap style envelope please label both the tapes and cases. Full size VHS video tapes are heavy and can easily be damaged, we advise sending them in cardboard sleeves the type normally associated with blank VHS tapes, using a good quality bubble wrap style envelope or wrapped cardboard box. If possible try to bind the video tapes together (Clinging film type food wrap works well) or pack tightly to avoid movement and possible damage by colliding with each other if the package is shaken. Please ensure the actual video tapes are labelled not just the sleeves. If possible send an e-mail advising us of the delivery and tracking details if available, we will send a return e-mail advising of their arrival with us. Contact us

Our Secure Split Postage System

 For increased security of your special videos ,we introduced a split delivery system. We post out your DVD (s) first and it's only when we have received confirmation from you that they have arrived safely and all is OK than we will either return your original tapes or recycle / dispose of them locally for you, depending on the option you have chosen.

We charge a fixed amount towards the postage for the entire order of £2.95 for DVDs Only by Royal mail Confirmed delivery .

 Or £5.95 for DVDs by Royal Mail 1st class Confirmed delivery + Original Tapes sent separately 2nd class, we contribute the difference on the larger orders If we have your e-mail address we will advise you when they have been posted and supply the delivery details and tracking number if appropriate.

Can I use my DVD for editing?

 
There is not a simple answer to this question. With most domestic editing software you can't edit from a DVD without first converting the video content of the DVD to a suitable editable digital file usually Mpeg2 this is commonly known as ripping the DVD. Some more recent software may have DVD file importer / converter included that will allow you to convert the files from our DVDs. With our Rescue and transfer service we can also produce an Mpeg2 format digital file that is suitable for use with most "Windows" based PC editing software and we can supply a copy of this file for you on a DVD data disc for a small additional cost normally £5.The Mpeg2 file can be copied to your Hard Disc Drive on your computer and imported into suitable editing software without having to be previously converted. (please note an Mpeg2 file will NOT play on most DVD recorders)

Can I make copies of my DVD?


Yes The DVD is made from video material you supply so we do not put any restrictions on copying the DVD discs.
However our current additional copy price of £5 or down to £3.34 if you order 3 additional copies (Professionally produced and presented the same as the main copy) may be worth considering

Copyright


We are happy to rescue and transfer tapes recorded on camcorders or home video recorders, from TV broadcasts and professionally recorded videotapes you have commissioned e.g. Wedding Videos, professionally recorded videotapes where you own the copyright or have been granted permission to have the tape(s) transferred to DVD.

We will NOT normally rescue and transfer from commercially sold video tapes (If the video tape label, the case or the video footage contains “Copyright” © on it or otherwise indicates that permission is required prior to copying) however we are prepared to make the following exceptions

1) If DVDs are not available to purchase for your particular video and the copyright owners have given their permission for you to have a personal transfer carried out.
(We have transferred many video’s where permission has been granted for a personal transfer to be carried out. If you have obtained permission please either e-mail or send a copy to us with your tapes.)

2) If you can provide evidence that the video was recorded some time ago and that DVDs have not been made available for that tape or tapes and the transfer is for your personal use only.

If we receive commercially recorded or copyright videotapes from you without appropriate permission / evidence, we will ask you to contribute to the return postage cost.

If you require any further clarification or help with copyright videotapes >please Contact us


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